Privacy Policy
1. General
Bespoke ICT GmbH takes the protection of personal data seriously and processes personal data in accordance with applicable Swiss data protection law, in particular the Federal Act on Data Protection (FADP) and the associated Ordinance on Data Protection.
Where European data protection law, including the EU General Data Protection Regulation (GDPR), applies to a particular processing activity, we also process personal data in accordance with those requirements.
This Privacy Policy explains how personal data may be processed when you visit our website or contact Bespoke ICT.
This Privacy Policy applies to the public website and direct enquiries made through the contact details published on it. Separate contractual or data-protection provisions may apply to client services, suppliers, employees or other business relationships.
2. Controller
The controller responsible for the processing described in this Privacy Policy is:
Bespoke ICT GmbH
Chamerstrasse 75
6300 Zug
Switzerland
Phone: +41 41 740 19 23
Email: contact@bespoke-ict.ch
3. Visiting this website
When you visit this website, technical information necessary to deliver the website and maintain its security may be transmitted automatically by your browser and recorded by the web server.
Depending on the request and technical configuration, this information may include:
- IP address;
- date and time of access;
- requested page or file;
- referring website;
- browser type and version;
- operating system, language or similar browser information;
- HTTP response status; and
- information required to detect errors, abuse or attacks.
This information is processed for the operation and delivery of the website, troubleshooting, security, system stability and protection against misuse.
We do not use this information to identify individual visitors unless this is necessary to investigate a technical problem, security incident, misuse or unlawful activity.
4. Website hosting
This website is hosted by Infomaniak Network SA, Rue Eugène Marziano 25, 1227 Les Acacias (GE), Switzerland.
As part of the hosting service, Infomaniak processes technical data necessary to operate and secure the website on our behalf.
Infomaniak states that data entrusted to it as a hosting provider is stored in data centres located in Switzerland.
Technical access and error logs may be retained by the hosting infrastructure for operational and security purposes.
5. Contact by email or telephone
Our website does not use a contact form. You may contact us directly by email or telephone using the contact details published on the website.
If you contact us, we process the information you provide to us, together with relevant communication data such as your name, email address, telephone number, message content and associated technical or communication metadata.
We use this information to respond to your enquiry, communicate with you, assess possible business requirements, take steps relating to a potential business relationship and, where applicable, provide or administer agreed services.
Fixed and mobile telephone services are provided by Swisscom (Switzerland) Ltd, Alte Tiefenaustrasse 6, 3050 Bern, Switzerland.
Bespoke ICT uses a Swiss-hosted Microsoft Exchange email service supplied through awesome.cloud / synaforce Switzerland AG, Kasernenstrasse 1, 8184 Bachenbülach, Switzerland. The email service is hosted in Switzerland.
Email and telephone communication necessarily involves the telecommunications, email and network providers used by the parties and the technical systems required to transmit and deliver the communication.
6. Cookies and analytics
At present, this website does not use Google Analytics, advertising pixels, behavioural analytics or retargeting technologies.
We do not intentionally set non-essential analytics or marketing cookies for ordinary website visitors.
Technical cookies may be used where they are necessary for security, administration or essential website functionality. For example, WordPress may use technical cookies in connection with administrative functions that are not intended for ordinary public visitors.
Because the public website currently does not use non-essential analytics or marketing cookies, we do not operate a cookie-consent banner at this time.
If we introduce analytics, advertising or other non-essential tracking technologies in the future, we will review the appropriate privacy and consent requirements and update this Privacy Policy accordingly before or when those technologies are introduced.
7. Service providers and recipients
We may use service providers where this is necessary to operate our website, communications systems or IT infrastructure.
In particular, the processing described in this Privacy Policy involves:
- Infomaniak Network SA for website hosting and associated infrastructure;
- awesome.cloud / synaforce Switzerland AG for Swiss-hosted business email services; and
- Swisscom (Switzerland) Ltd for fixed and mobile telecommunications.
Service providers process personal data only to the extent required for the relevant service and subject to the applicable contractual and data-protection requirements.
We do not sell personal data to third parties.
8. Processing outside Switzerland
The core website hosting and hosted email services described above are provided using infrastructure located in Switzerland.
Where another service provider or subprocessor processes personal data outside Switzerland, we take appropriate measures in accordance with applicable data protection law. Depending on the country and circumstances, these may include recognition of an adequate level of data protection, contractual safeguards or other legally recognised mechanisms.
9. Retention of personal data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law, contractual obligations or legitimate business requirements.
Technical website logs are retained according to the operational and security settings of the hosting infrastructure.
Correspondence relating to an enquiry is normally retained for as long as necessary to respond to and manage the enquiry. If the correspondence results in or relates to a business relationship, contractual or legal retention requirements may require certain information to be retained for a longer period.
Once personal data is no longer required, it is deleted, anonymised or otherwise handled in accordance with applicable retention requirements.
10. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
The website uses encrypted HTTPS/TLS connections. We also apply security measures appropriate to the systems and services we operate, including access controls and technical security measures.
No transmission or storage system can provide absolute security, but we review and adapt our measures where appropriate in light of technological developments and the risks involved.
11. Your rights
Depending on the circumstances and the law applicable to the processing, you may have rights concerning your personal data, including the right to request information about data processed by us, correction of inaccurate data, deletion where the applicable conditions are met, or disclosure or transfer of certain data.
Where processing is based on consent, consent may be withdrawn for future processing.
Where European data protection law applies, additional rights may apply, including rights concerning restriction of processing and objection.
Requests concerning personal data may be sent to contact@bespoke-ict.ch.
We may need to verify your identity before responding to a request.
You may also contact the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland regarding data-protection matters.
12. External websites
Our website may contain links to websites operated by third parties.
We are not responsible for the content, security or privacy practices of third-party websites. The privacy policies of the respective operators apply when you visit those websites.
13. Changes to this Privacy Policy
We may update this Privacy Policy where our website, services, service providers or legal requirements change.
The version published on this website is the current version.
Last updated: 1 October 2026